Aumake Technical Sevices

Aumake Technical Sevices

Long term service

Technical Sevices

Video

Project Summary

In 2017, Aumake became a bridge connecting the markets of Australia, New Zealand, and Asia through its unique vision and relentless efforts. As a publicly listed company on the Australian Securities Exchange (ASX), Aumake understands the power of integration. Aumake had built a comprehensive supply chain network that spans logistics, supply chain management, production, product development, brand management, digital marketing, online sales, and wholesale retail, meticulously crafting each link to ensure efficiency and collaboration throughout the process. With 21 subsidiaries across Australia, New Zealand, and China, Aumake has created an extensive business network that provides comprehensive support and services to our customers.

Innovation is the inexhaustible driving force behind a company’s sustainable development. Aumake not only delves deeply into its established fields but also actively explores emerging technologies. Whether it’s the immersive digital entertainment experience brought by Streamii or cutting-edge digital marketing strategies, They are at the forefront of the times, leading trends and pioneering the future.

My Contribution

1. Strategic Planning:
    Participate in the development of an IT strategy that aligns with the company’s objectives, assess technology needs, identify opportunities for improvement, and plan the implementation and maintenance of IT systems and infrastructure.
2. Team Leadership:
   Lead and manage a team of IT professionals, providing guidance, support, and supervision to ensure team skills match company needs and promote professional development.
3. Budget and Resource Management:
   Manage the IT budget, allocate resources effectively, and make informed decisions on technology investments. Assess cost benefits, negotiate contracts with vendors, and optimize resource usage to maximize organizational value.
4. Project Management:
   Oversee IT projects from initiation to completion. Define project scope, create project plans, allocate resources, monitor progress, coordinate with stakeholders, manage budgets, and ensure projects are delivered on time and within budget.
5. IT Operations and Support:
   Ensure the smooth operation of IT systems and services. Supervise day-to-day IT operations, including system maintenance, upgrades, and troubleshooting. Coordinate IT support services, handle incident response and problem resolution, and monitor system performance to minimize downtime and disruptions.
6. Security and Risk Management:
   Responsible for ensuring the security and integrity of IT systems and data. Develop and implement security policies, procedures, and protocols. Monitor potential threats, conduct risk assessments, and ensure compliance with relevant security standards and regulations. Manage security incidents and collaborate with cybersecurity professionals to mitigate risks.
7. Vendor and Stakeholder Management:
   Collaborate with vendors, negotiate contracts, and manage relationships with external service providers. Work closely with internal stakeholders (such as department heads and senior management) to understand business needs, prioritize IT initiatives, and ensure consistency between technology and organizational goals.
8. Technical Updates and Maintenance:
   Responsible for updating the Aumake Hi Shopping Warehouse mini-program to ensure the normal use of its online store, in order to increase user engagement and brand awareness.
9. Corporate Video Production:
   Responsible for creating updated corporate videos to enhance brand influence.
10. User Support and Help Desk Management:
    Manage support staff to ensure timely resolution of user issues and implement self-service options.
11. Time Management and Prioritization:
    Prioritize tasks based on urgency and importance, balancing operational needs with strategic initiatives.
12. Sales and Marketing Skills:
    Even as an IT manager, it is necessary to have a customer-centric mindset, understanding and meeting the needs of end-users, which requires an understanding of the principles of marketing and sales.

My Team Contribution

1. Assist in Market Research:
Help collect market data and user feedback to provide the Product Manager with information on market trends and competitor analysis.
2. Requirement Collection and Analysis:
Assist in gathering and organizing user requirements and participate in requirement review meetings.
3. Documentation Writing and Maintenance:
Help write product requirement documents (PRD), user manuals, and other related documents.
Maintain project documentation to ensure the accuracy and currency of information.
3. Product Design Assistance:
Participate in product planning meetings, recording key points and decisions.
Assist the Product Manager in designing product features and user interfaces.
4. Prototype Design and Testing:
Help create and update product prototypes, including the production of high-fidelity prototypes.
Participate in user testing, collect feedback, and compile reports.
5. Project Management:
Assist in developing project plans and timelines, track project progress, and ensure milestones are met on time.
6. Cross-Departmental Coordination:
Act as a liaison between team members to ensure the flow of information.
Help organize meetings and workshops to foster team collaboration.
7. Technical Support and Communication:
Collaborate with the technical team to ensure product development meets requirements. Help resolve issues encountered during the development process.
8. Quality Assurance:
Participate in product quality testing to ensure products meet expected standards.
Help establish and maintain quality control processes.
9. Data Analysis:
Assist in collecting and analyzing user data to guide product improvements.
Help create and maintain data reports.
10. User Feedback and Product Iteration:
Help the Product Manager collect user feedback and analyze user behaviour data to guide continuous product iteration and improvement.
11. Marketing and Promotion Support:
Assist in formulating marketing plans and promotional strategies.
Participate in the production and review of marketing materials.